Orders & Returns

Shipping

This is a limited time offer. Get Free Ground Shipping on Non-Oversized U.S. orders (within the contigus 48 States) placed Over $99 Wheelsets & Oversized Packages or Packages that weigh more than 30 lbs. will incur a $39 Shipping /Handling Fee. Rollers & Trainers will incur a $49 Shipping /Handling Fee. Framesets or Groupsets with Wheelsets will incur a $49 Shipping /Handling Fee. Bicycles will incur a $89 Shipping /Handling Fee. Bike Travel Cases will incur a $75 Shipping /Handling Fee.

UNITED STATES & CANADA SHIPPING ONLY

Online and Telephone Orders

All orders and promotion codes are subject to acceptance by Texas Cyclesport, Inc. All products listed on this website are subject to availability.

Products are shipped to the billing address or a listed yellow page business address. No third party names  and / or shipping addresses shall be accepted. P.O. Boxes are excluded. Orders are shipped and delivered via UPS or USPS, Mon-Fri, excluding holidays. Orders placed before 11am CST are all priority shipments and maybe shipped via Air or Ground depending upon location.

In the event a backorder causes an order to be sent without the initial order, Texas Cyclesport will pay postage on all backorders after the first shipment. All backorders will be shipped via ground delivery. Backorders that are longer than 30 days are subject to cancellation. Closeouts and Discontinued Merchandise are not eligible for backorders.

Online and Telephone Order Cancellations and Changes

Cancellations and changes to any order placed online must be e-mailed to sales@texascyclesport.com within 5 minutes of the order being placed (includes Saturday and Sunday orders). All orders after this period are shipped at the customer's expense. No adjustments will be allowed beyond this time period are not allowed.

Product Listings

Texas Cyclesport is not responsible but is not limited to typos or other errors appearing on this website that includes descriptions of products, pictures or photos of products, price, size, color, length, height and gram weight. In the event of an incorrect listed price, Texas Cyclesport will notify the customer; issue a full credit back to the account or void the transaction from settlement. If an out dated product(s) is out of stock and is listed or pictured, it will be replaced by an updated version of the product(s). Texas Cyclesport reserves the right to upgrade a customer with the most recent version of a product(s) without notification. No additional charges shall apply. The Deal of the Day is limited to two orders per day and is not eligible for backorders.

Retail Store Orders and Product Pick-ups

Customers may pick-up and place orders at our retail locations for product(s) and price(s) that appear on our website. All orders that are picked up from our retail location shall only incur Texas State and Local taxes, per location. Please note pick up times listed per location.

Payment for product(s) at our retail locations are as follows: all major Credit Cards listed on our website plus cash.

Freight and Handling Charges

Regular Shipping Rates:  
0-3 lbs. Calculated at checkout  Bicycles                                                                          Calculated at checkout
4-7 lbs. Calculated at checkout Wheelsets Calculated at checkout
8-11 lbs. Calculated at checkout Rollers, Trainers or Floor Stands Calculated at checkout
12-29 lbs. Calculated at checkout Framesets or Groupsets with Wheelsets Calculated at checkout
30+ lbs. Calculated at checkout Framesets and Groupsets with Wheelsets Calculated at checkout

Any and all (Free Shipped Product(s)) if returned, shall be billed for outbound shipping at the time of return. Shipping will be deducted from the free-shipped item(s).

Texas Cyclesport does not guarantee any package(s) from being lost or delayed by the delivering carrier. In the event a package(s) is either lost or delayed in transit by the delivering carrier a tracer on the package will be implemented after 20 working days from the time of departure by the sender. A claim will then be filed by Texas Cyclesport with the delivering carrier for a credit refund and a new product will be sent with a credit issued for shipping. Additionally, no adjustments will be made for Air or Ground packages that are delayed by weather.

No sales tax on orders shipped outside Texas.  7.25% sales tax on orders shipped inside Texas.

Sorry, no after sale price adjustments. Shipping charges are non-refundable. Returned free-shipped item(s) will be charged for outbound shipping. "Title of the goods for credited returns and unpaid product(s) shall remain in the sellers name."

Pricing & Return Policy

Product Pricing

All prices are subject to change without notice. All promotion codes are subject to acceptance by Texas Cyclesport. We will honor price changes on our website within 10 days of purchase. Promotion codes are excluded.

Promotion Code(s)

There is a limit of one Promotion Code per order that can be used. A Valid Promotion Code must be submitted Online at the time of purchase in Promotion Code Area (located in the recalculation area). No after sale price adjustments will be made. Promotion Code(s) must meet all conditions outlined in the original promotion to apply. Promotion codes are not accepted thru phone orders.

Returns

We offer a (30) thirty day money back guarantee on all uninstalled and unused products. Our customers may return any uninstalled and unused item within thirty days of date of purchase for a full credit refund. Complete Bikes, Parts from Kits or Groupsets, Frames and Closeouts are Excluded and cannot be returned for credit. All products returned must be in the original packaging accompanied by the original invoice with the customer's signature. For your protection all returned product(s) should be insured. An RA# (Return Authorization number) is required for ALL returns. This RA# is obtained from Texas Cyclesport by E-mailing sales@texascyclesport.com with the request to return the specific product(s). No credit refund will be issued without an RA#. In no case shall a credit for a refund exceed the original invoice price. Credits are issued solely upon the discretion of Texas Cyclesport. We cannot refund or accept postage on any product shipped by Texas Cyclesport. Credit is only issued upon receipt of returned merchandise. Absolutely no cash refunds given.

Returned Used and Installed Merchandise

Returned used and installed merchandise will not be accepted. Used merchandise must be returned directly to the manufacturer unless it is a warranty issue. All returned used and installed merchandise to Texas Cyclesport shall be subject to return shipping charges to the customer.

No Charge Product(s) and Returns

Texas Cyclesport reserves the right to substitute (no charge) items for equal or greater value like items, but not limited to size or color. Free Product(s) cannot be exchanged. Any and all (No Charge and Free Product(s)) items accompanying a product(s) shall be returned. In the event the (no charge) items are not returned, the items then shall be billed at the unit price for each item. 

Free Shipping Product(s) Returns

Any and all (Free Shipped Product(s)) if returned, shall be billed for outbound shipping at the time of return. Shipping will be deducted from the free-shipped item(s). For Shipping Rate Deductions refer to the Chart Below.

Free Shipping Return Rates:  
0-3 lbs. $9.99 Bicycles                                                                          $65.00
4-7 lbs. $11.99 Wheelsets $25.00
8-11 lbs. $13.99 Rollers, Trainers or Floor Stands $35.00
12-29 lbs. $14.99 Framesets or Groupsets with Wheelsets $45.00
30+ lbs. $39.99 Framesets and Groupsets with Wheelsets $90.00
 
Buyer Responsibilities

The buyer is responsible for checking all sizes, colors, and irregularities of all products shipped at the time of receipt. The buyer is responsible for retaining all invoices, warranty information and receipts after the sale.

Shipping Errors and Product Defects

Product shipment errors and any manufacturers product defect(s) must be reported to Texas Cyclesport customer service at (512) 636-7499 within five days of receipt. No adjustments will be allowed beyond this time period. Texas Cyclesport reserves the right to refuse compensation for product shipment errors or any manufacturers product defect(s) after five days of merchandise receipt and delivery.

Warranties

"Any warranties on the goods said hereby are those made by the manufacturer. Texas Cyclesport, Inc., the seller, hereby expressly disclaims all warranties, either express or implied including any implied warranty of merchantability or fitness for a particular purpose, and neither assumes nor authorizes any other person to assume for it any liability in connection with sales of the said products. All receipts for warranties must be retained and presented by the customer to the manufacturer." Hand-built wheels carry a guarantee of workmanship for 120 days.

Damaged Shipments

Texas Cyclesport assumes no liability for damaged goods. If your shipment arrived damaged, please contact your local carrier. Save the shipped carton for inspection. A replacement item will be sent as quickly as possible upon receipt of returned damaged goods. No additional shipping charges will be applied.

Lost or Delayed Packages

Texas Cyclesport does not guarantee any package(s) from being lost or delayed by the delivering carrier. In the event a package(s) is either lost or delayed in transit by the delivering carrier a tracer on the package will be implemented after 20 working days from the time of departure by the sender. A claim will then be filed by Texas Cyclesport with the delivering carrier for a credit refund and a new product will be sent with a credit issued for shipping.

Lost Returned Goods

Texas Cyclesport assumes no liability for lost returned goods. All claims for lost returned merchandise must be filed with the delivering carrier.