I ordered a Shimano groupset for my wife's bicycle re-build. She's pretty small, and it's been very difficult to get the right sized parts for her. Texas Cyclesport was extremely helpful, and initiated a call shortly after I placed the online order to make sure I got everything straight. One of the parts needed to be backordered, and they were very open and honest about the potential delays due to issues caused by the pandemic. Earlier this week, they again followed up unsolicited to let me know parts were inbound to them. This was much faster than I was expecting. Today I received shipping notice. I can't thank them enough for their exceptional customer support and follow-through. They've shipped extremely quickly when parts are in-stock. I really applaud them for their openness, integrity, and service.
This place is great!
Given the craziness of the current global supply of bike parts, I was not expecting a same day delivery. However some other on-line places I have ordered from have either lied or have not communicated realistic timelines. Not Texas Cyclosport. Clear and timely communication. Realistic timings and update when things out of their control changed. What more can you ask for. I am a long time customer and will continue to look to Texas Cyclosport as my #1 choice for on-line bike parts. Top notch, nothing else to say.
Outstanding communication and dedication! Michael got me a full set of Shimano Ultegra di2 disc groupset during the massive bike component shortage and kept me updated during the whole process. Highly recommended!
One of the finest shops to work with. Close to 30 years and many bikes, bike parts later, nothing was ever missed and shipping was quick. Fantastic communication. A few years ago, TCS even hooked me up with the first 12-speed Campagnolo mechanical groupo brought to the US. That was very nice.
How did I just find this place? Best price on my saddle along with super fast processing and shipping. Will definitely be on my list of ‘go to’ shops.
I was looking for the very difficult to find Campy Super Record 12-speed upgrade kit, and Texas Cyclesport both had it in stock and delivered it quickly-- Just like they have done for me over the years-more than a decade. It is my go-to online supplier of Campy gruppos and wheels. thanks,
Texas Cyclesport is absolutely fantastic! I ordered a DA Di2 upgrade kit during these difficult times. Mike went above and beyond with helping me get the right components for my build and also keeping me informed during shipping process. I highly recommend Texas Cyclesport and look forward to doing business with them in the future.
So I put in an order for a centaur groupset ready to wait aver a month to get it but I was OK with that because I wasn’t in a hurry to build my bike. I put the order in on a Thursday evening. Well, i get a call the next day from Mike stating that they have a pretty big delay until around Christmas and that he was gonna make some phone calls to see what he could do. After about an hour he calls back telling me that it should be shipping out same day but the only thing is the shifters would be open box but upgraded to potenza because they don’t have the centaur. I gladly accepted those terms. I ended up getting them on the Monday after I places my order which was crazy fast. Well when I get the box, the open box shifters didn’t have the cable housings so I called Mike and he stated that they were going to investigate. After a short wait later, he called me back and stated they were going to send me a whole new set of cables and housings. That’s what you call service. They will definitely be getting my business in the future. Not to mention pricing was pretty much on par with many of the overseas grey market websites. If you’re on the fence on ordering from them, don’t hesitate! I’d give them 20 out of 5 stars if I could.
I recently purchased a Chorus mechanical groupset from them. I had tried find the entire groupset for sale elsewhere. Most places were back ordered on one or more components. Texas Cyclesport responded quickly to my order, filled it, and shipped whereas I had it in 3 days and ready to build my new bike. Overall, the process was great with exceptional communications between the buyer and seller. A satisfied customer, thanks
I never had this good of customer service. I was nicely surprised to get a call from customer service to hear that some hard to find Shimano Parts that ordered where shipping in less time than the website gave an expected date. They went beyond to pull together an order and complete it 2 weeks before the date - where as, today I'm on the bike riding. So I had to tell everyone this.
I have purchased a few group sets and components from Texas Cyclesport. They always have good prices and great service. My last order were high demand parts that because of the pandemic supply chains, hard to find. Texas Cyclesport called me to tell me that these parts are in short supply and that I might have to wait a few months for the parts to become available. But they would do their best to find the parts. I told them I don't mind waiting. Most places would've just waited but not Texas Cyclesport, one week later I'm sitting here with my parts. Texas Cyclesport is hands down the best.
As a first time buyer I was impressed, These guys are some of the Best I have ever dealt with - they actually call you if there is a delay on an order. Other folks that I have dealt with do not go the extra mile as they do. Being upfront won my future business. Thanks Mike
Called and left a message for a hard to find part . . . they dug thru their inventory and found what I need to get back in the saddle - excellent service and response.
I'll definitely be buying from these folks whenever possible. Honest and up front about delivery issues during the Covid mess. I was still able to get in on one of their great daily deals for a Di2 conversion. Super helpful communication. Here's hoping my little project goes well, but I'm confident they will be there for support if needed. I honestly wish my local shops were as eager and willing to engage with customers.
Good - Reliable-Internet- Company. These guys have multiple distribution through out the US, I know on the west coast. I got it 2 days from the order being placed Online. It was sent out of Nevada and I was able to Ride my new Bora Ones on Sunday - I ordered the on Friday afternoon, that is great they my even beat Amazon Prime.
Up front Honest when they are out someone "Bob" will personally call you and let you know the status and that is refreshing...
These guys went out of their way to help find a lost package. The product arrived as described and in good shape. Thanks to Mike
great transaction, everything as described and super fast shipping on my online purchase!
They where 100% Accurate and Fast shipping from one of their suppliers. Good Job!
I got my order in 2 days - that was amazing quick since I live in PA and delivered on SUnday. If I need anything else I know where to go to I can get a better price an be back riding in a few days.
Super helpful staff, I ordered a wheelset they to get another hub body that would work with Shimano - so they gave me a Shimano as well a Campy so it can work on both of my bikes.
I recently purchased a R8070 Conversion Kit. Not being a Di2 expert, Texas Cyclesport was excellent in their communication to ensure I was fitted with the proper selections. They reached out with couple of phone calls and emails to ensure I was set up appropriately. Conversion was perfect and a great upgrade. Will continue to work with them in the future. Thanks for great service !
They where great customer service and got my order to me in a timely manner - even with the Holidays, they used Fedex which is about 3 days excluding the Holiday week. The order was accurate and well packaged. I would buy again and Again once I have more money.
Great customer service! Super fast communication. Got a phone call shortly after placing an online order explaining exactly what I was going to be getting. Smooth transaction and communication the whole way. Nice people and a great experience. Thanks!
Ordered the 7 pieces Di2 R8050 conversion kit. Great service and delivered on time. They even called to check the cable measurements were the correct sizes for my bike.
Super helpful customer service crew on a recent on-line purchase. The Bottom Bracket did not fit correctly - they put me in touch with the actual supplier and I was able to work out the details. As it turns out the frame shell was off on its specs on a frame I bought overseas.
Had a warranty issue, that was within the time frame of the manufacturer, Texas Cyclesport worked with me to insure that the warranty thru SRAM was taken care of and that it met the manufactures guidelines for a warranty of 2 years. I would recommend them since they took care of me.
This was the first time I used. My shipment came quick and accurate, I would recommend them.
Great communication and exceptional customer service! I made a mistake on my order and they went above and beyond to make sure I had what I needed and didn't have to lose the money on the wrong item I ordered! Would HIGHLY recommend and I'll be a recurring customer of theirs for time to come!
Easy to deal with on returns and Online purchases
Great follow-up to questions I had to configure a new R8050 groupset which my local shop here in Denver could not answer
These guys are AWESOME, they actually spend the time on the phone with you, since they did want to say this in return. Got order on time, us to order Shimano from Europe - but no more.
Really like the on time ordering, they even followed up with a call to make sure I was the card holder.
Excellent shop. Fast delivery, attention to detail, helpful... You can't go wrong with these people. They spent the time it took to solve my problem and they did it with a positive attitude. Thank you!
Outstanding service. I would defiantly shop here again. When I placed my order they did not have the levers so they upgrade the deal with the most news version of them without charging me for the newer version which was outstanding. They shipped the items out very quickly if I remember right it was out the door the next day. I ordered after closing so under 24 hours.. You can asked for better service. It's a win win with them. If I need more bike parts which we always do this will be my first place i'm going to. Thanks for the great service and pricing.
Good accurate order fulfillment, they even did a follow up call, they took the time to make sure the wire lengths where correct and helped me through the process. Thanks Mike
This was the first time I used them and they took care of everything they said, there was a product to a kit that was out and they let me know ahead of time of the ETA before they ran the the credit card.
This Mail order company helped me with my husbands order and i will be using them again
They called to confirm my order - not many Companies do the extra follow-up. I was worried since it was my 1st time with them - smooth transaction.
UPS lost my package Texas Cyclesport stepped into to help an I wanted to say they where great. Although they UPS could not find the package Texas Cyclesport Contacted the center did a trace, once they determined it was lost somewhere in the UPS System - they sent a new package - they even let me know that Shimano has a crankset shortage, but they where able to locate one with another supplier, it was worth the wait.
I really liked doing business with them - they called me for security to verify that I actually placed an order with them. I think that it is a nice touch - protecting my transaction. A+ here
A guy there was extremely helpful and I wanted to say thanks as well as let everyone know that this Mail Order Company is great. I made a mistake on my order and ordered the wrong levers the R8000, but I needed the R8020 levers which are different and hydraulic type - Crain was able to change these out and only ran the difference on the sale price. They really served my best interest and was happy as a fellow Texan for choosing them - I will be back if I need any other items Online.
I just came upon them - from a friend that told me they are one of the best to use on groupsets which he found on a road bike message board - I ordered a new Ultegra Group, the company went so far as to verify my identity before shipping, nevertheless I was very pleased to find out they have my back since my identity was stolen last year.
Bought a New Record Groupset 12 speed (Got a Great Deal) arrived quickly without any problem, It was delivered no less on a Saturday by Fedex
Great follow-up and Communication, great delivery too
Awesome place to shop for Online Bike Deals - Scored a new C40 Wheelset - very happy with purchase
Excellent on delivery - would use again, thank you Bob for helping on new Record 12 Group order
Excellent during sale communication and order follow thru. Got a new 12spd Record Groupset, great!
Great Service - Campy stuff sent quick
They where great to work with - I wanted thank Craig for helping me with the order my wife place earlier this month. They helped her select the correct parts for my new Trek Madone. ****** Very Happy!
Very good experience overall
Positive service, bought a new Record 12 Group - it Came fast
Super customer service - they where out of an item and I got upgraded at no extra Charge, thats the way you do business
Best Online Store I have found yet - just bought a new Diamondback, came as expected Great!
These Boys are great to work with - I got a darn good deal on some hard to find R8050 Components, yep I would highly recommend them. Straight shooters, good service.
They built me one heck of a bike -= everything shipped ready prefect
Worked with them on new Bike - Great Deals & Service thanks Bob
This was may 4th order - never an issue - love to do business with them, got a free computer in my order -
These guys are honest, they where one of the 1st bicycle companies that will call you and tell you about their stock, I ordered - they shipped right on time
Excellent Online company many people would not take the time to help me - they did - just a real good experience
They have been great these guys where the only On-line guys that could get what I needed - had to wait but well worth it
Amazing service from start to finish. I will definitely continue shopping here.
Great communication on a recent order - they worked with me on a swap
They where great - when I placed an order they actually called to verify who I was before sending.
Great Online and mail order co, these where one of the few people that actually had Ultegra R8050 Di2 in - Shimano apparently had a fire so it has been hard to find this all in one place. so I bought it at a great price.
Great service - responsive bought a Chorus Groupset could not find a better price in the USA!!! Was happy with the quick shipping and customer service. Would recommend highly.
Awesome and honest folks, they go every mile
prefect when got my order, really best upfront folks to deal with would buy from them again
Super easy to deal with - very knowledgeable about every aspect of cycling
Excellent service these guys shoot straight, informed me that my shipment maybe delayed do to the Austin bombings, they did everything to get my order out.
Very good got one of the few new Shimano groups from Them in the R8070, no one else had it
Outstanding Communication and Service - enjoyed talking with them. They took the time to share their knowledge on how to configure My New R9150 Dura-Ace Groupset
Found them when searching for some cycling parts. Got a great price on a Campy groupset. The online purchase was easy and the shipment arrived within a week. These guys provide outstanding service! They are my Go To online cycle shop!
Found these guys to best the best on the web. Super Easy website as well as delivery & great Online prices. Craig and all the staff worked out really good on my new custom bike they built.
Great place! They really helped me out with some last minute tunes and tires.
Michael, Craig and Bob were all incredibly responsive and took great care in keeping me up to date on my new bike. Huge thanks to the crew there!
I've been in this shop a number times and every time I was indeed quite impressed. I don't remember the person name who helped us out - But I will tell you, He addressed me with a lot of respect and was very polite. I work in the city so I usually have time to hit the big shops in town Austin it is more convenient. But I will take the time to refrain from the others from now on Austin I really dig the feel of this place. And the prices are very reasonable too. They Explained all sides of what they do from mail order to retail. So, if you have;nt checked this shop out with their Online Store do yourself a favor and try it... and then pass on the good name.
One of the best Experinces