Info on an Existing Order

For a Recently Placed Order, use the Customer Account Sign in Page Link and Log in to your Account using your Email Address. You can Send us a secure Message regarding: an Existing Order, the Status of an Existing Order, a Pre-Order, a Request for a Return or a Cancellation Request of an Order within 5 minutes of the order being placed.
Please note: tracking numbers may not have information on the carrier's website until it populates with the carrier. Orders that are listed as completed are waiting for the tracking number to populate and cannot be changed or stopped. Order Status is updated Monday - Friday. Order Cancellations (unless it is a Listed Pre-Order) are within 5 minutes of the order being placed (includes Saturday and Sunday orders).